Track Your Order
Remembering that we inform the tracking code of all products ordered, regardless of the shipping chosen. If tracking doesn't work on our website, it will definitely work on one of these:
https://global.cainiao.com/
https://global.cainiao.com/
Tracking codes take 3 to 7 business days to be updated.
We are not responsible if the product cannot be delivered to the recipient due to the delivery address being incorrectly filled in on our website at checkout.
The deadline varies according to the agility of the Delivery Person, but usually takes between 5 and 20 days on average. The deadline for delivery is up to 40 working days. After the stipulated deadline, we recommend that you contact the Post Office to clarify the reason for the delay. If the delivery company does not have your order, please contact us immediately so we can check with our suppliers. If we confirm that there is a problem in the logistics of your order, we will refund your purchase in FULL immediately after these verification steps.
It is important that you provide the means to carry out delivery to the address registered in your order. After 3 (three) proven delivery attempts, you will have to collect the order from an agency.
https://global.cainiao.com/
https://global.cainiao.com/
Tracking codes take 3 to 7 business days to be updated.
We are not responsible if the product cannot be delivered to the recipient due to the delivery address being incorrectly filled in on our website at checkout.
The deadline varies according to the agility of the Delivery Person, but usually takes between 5 and 20 days on average. The deadline for delivery is up to 40 working days. After the stipulated deadline, we recommend that you contact the Post Office to clarify the reason for the delay. If the delivery company does not have your order, please contact us immediately so we can check with our suppliers. If we confirm that there is a problem in the logistics of your order, we will refund your purchase in FULL immediately after these verification steps.
It is important that you provide the means to carry out delivery to the address registered in your order. After 3 (three) proven delivery attempts, you will have to collect the order from an agency.